Call Status — An App by ERROA TECHNOLOGY PRIVATE LIMITED
Effective Date: 20 July 2026
1. Privacy Policy
ERROA TECHNOLOGY PRIVATE LIMITED ("Company", "we", "us", "our") operates the mobile application Call Status. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our app, website, and related services.
1.1 Information We Collect
Account Information: name, mobile number, email address, profile picture, username, account type, and authentication details.
Contacts & Phonebook: contact names and phone numbers, used for contact matching, calling, chat, invite, and friend features.
Call Status Data: on-call status, on-app status, public/friends visibility, captions, music, images, videos, text status, thumbnails, and viewer information.
Chat & Communication Data: chat messages, media shared in chat, call signaling metadata, audio/video call metadata, and push notification data.
Media & Upload Data: videos, images, audio/music selections, thumbnails, HLS video files, and related metadata uploaded by users.
Location Data: approximate or location-related data only where required for public status visibility or location-based features, subject to device permissions.
Device & Technical Data: device ID, IP address, operating system, app version, crash logs, diagnostics, usage analytics, and performance data.
Subscription & Payment Data: plan status, subscription history, payment status, transaction references, and billing metadata. Full payment card/UPI details are handled by payment providers.
Contacts: to show contacts, sync friends, invite users, and enable calling/chat features.
Phone / Call Log / Default Dialer: to show call logs, manage incoming/outgoing calls, show call status, block selected numbers, and provide in-call screen features.
Camera & Microphone: for profile/status creation, video calls, audio calls, and media capture.
Storage / Photos / Videos: to select, upload, edit, and post media statuses.
Notifications: to send incoming call alerts, chat alerts, status updates, blocked call notifications, and service notifications.
Location: only for features that require location-based status visibility or related functionality.
1.3 How We Use Information
To create and manage user accounts.
To provide calling, call status, chat, contact, status, and profile features.
To show call logs, in-call screens, blocked call notifications, and call-related controls.
To upload, process, store, and deliver image/video/audio statuses.
To provide subscriptions, payments, invoices, and plan access.
To send push notifications and important service alerts.
To detect abuse, spam, fraud, security incidents, and policy violations.
To improve app performance, reliability, features, and user experience.
To comply with legal obligations and enforce our Terms.
1.4 Third-Party Services
We may use trusted third-party service providers, including but not limited to:
Cloud hosting, storage, CDN, and media processing providers such as AWS S3 / CloudFront or similar services.
Firebase / Google services for push notifications, analytics, crash reporting, and app infrastructure.
Google AdMob or advertising partners for ads and monetization.
Google Play Store, Apple App Store, Razorpay, or other payment processors for subscriptions and payments.
SMS, OTP, email, and communication providers for login and support.
We do not sell your personal information. Data may be shared with service providers only as needed to operate the app.
1.5 Data Storage & Security
We use reasonable technical and organizational safeguards such as access controls, secure transmission, encryption where applicable, and restricted access to protect user data. However, no system is completely secure, and we cannot guarantee absolute security.
1.6 User Content Visibility
Status content may be visible based on the audience selected by the user, such as Public, Friends, Selected Contacts, On-Call, or On-App. Public content may be visible to a wider audience inside the app.
1.7 Data Retention
Account data is retained while your account is active.
Status, media, chat, call metadata, reports, and logs may be retained as needed to provide services, resolve disputes, enforce policies, and comply with law.
Deleted content may remain in backups or logs for a limited period.
Some anonymized analytics or security logs may be retained where legally or operationally required.
1.8 Account Deletion
You may request deletion of your Call Status account and associated data.
In-App: Open Call Status → Profile/Menu → Edit Profile → Deactivate Account, then follow the instructions.
Email: Send an email to Support@callstatus.in with subject Account Deletion Request - Call Status.
Please include your registered phone number/email and username if applicable. We will process valid deletion requests within 7 business days. Full deletion from active systems and backups may take up to 90 days.
1.9 Partial Data Deletion
You may delete specific statuses, media, chats, or other content using in-app delete options where available, or request deletion by emailing Support@callstatus.in.
1.10 Your Choices
You may update profile information in the app.
You may revoke permissions from device settings, but some features may stop working.
You may block or unblock users/numbers.
You may report abusive users or content.
1.11 Children’s Privacy
Call Status is not intended for children below the age required by applicable law. If we discover that we have collected data from a child without appropriate consent, we may delete such data.
2. Terms & Conditions
By downloading, installing, accessing, or using Call Status, you agree to these Terms & Conditions. If you do not agree, please do not use the app.
2.1 User Responsibilities
You must provide accurate and lawful information.
You are responsible for all content uploaded or shared from your account.
You must not misuse calling, chat, status, reporting, blocking, or subscription features.
You must comply with applicable laws and respect other users’ rights.
2.2 Prohibited Activities
Harassment, threats, hate speech, abuse, stalking, or impersonation.
Uploading illegal, harmful, violent, sexually explicit, infringing, or misleading content.
Spam, fraud, phishing, scams, or unauthorized promotions.
Reverse engineering, hacking, scraping, or interfering with app systems.
Using the app to violate privacy, intellectual property, or telecom rules.
2.3 Suspension or Termination
We may restrict, suspend, or terminate accounts or content that violate these Terms, applicable laws, or community safety standards.
3. User Content, Blocking & Moderation Policy
Call Status maintains a strict UGC moderation system to ensure a safe and positive community experience.
Users can post statuses, videos, images, text, music-backed media, profile content, and chat messages. You retain responsibility for your content.
3.1 Content Guidelines
All content must comply with Indian laws and Google Play policies.
Prohibited content includes: adult/pornographic material, violence, hate speech, harassment, illegal activities, gambling, drugs, scams, spam, and any content harmful to minors.
We use a combination of AI-based detection and a dedicated human moderation team (User Content Moderators, On-Call Moderators, Trust & Safety Moderators).
Public and high-risk content undergoes proactive review.
Reported content is reviewed within 24-48 hours (faster for serious violations).
3.3 Reporting, Blocking & Action
Users may block or unblock numbers/users. Blocking may prevent incoming call screens, chat, or other interactions.
Blocked call attempts may be rejected and may generate a blocked-call notification.
Users may report abusive content or accounts directly in the app. Reported content is reviewed and preserved as evidence.
Violating content is removed immediately. Repeat offenders face warnings, temporary suspension, or permanent ban.
Appeals can be sent to Support@callstatus.in.
We may remove content or restrict accounts at our sole discretion for safety, legal, or policy reasons.
4. Copyright & Third-Party Content
Call Status allows users to upload their own videos, images, and status content, which may include music or audio incorporated by the user. Call Status does not provide, host, or offer any copyrighted music library.
4.1 User Responsibility
Users are solely responsible for ensuring they have all necessary rights, licenses, or permissions for any copyrighted material in their uploads.
By uploading, you warrant that your content does not infringe third-party rights.
4.2 Copyright Complaints & Takedown
Any copyright owner can submit a complaint to Support@callstatus.in with proof of ownership and link/screenshot of the content. We will act on valid requests as per IT Rules 2021.
4.3 Repeat Infringement
Repeat infringers may have their accounts suspended or terminated.
5. Refund Policy
Call Status may offer free and paid features, including subscriptions or in-app purchases. Payments may be handled by Google Play Store, Apple App Store, Razorpay, or other payment processors.
Refunds for Google Play or Apple App Store purchases are governed by the respective platform policies.
Refunds may be considered only for duplicate payments, technical billing errors, or issues verified by us.
Change of mind, partial usage, account suspension, or violation of Terms may not be eligible for refund.
Subscription access may stop if payment fails, subscription expires, or plan is deactivated.
6. Disclaimer
Call Status is provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee that the app will be uninterrupted, error-free, fully secure, or compatible with every device, network, or telecom provider.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the app.
7. Governing Law & Jurisdiction
These Terms, Privacy Policy, and any dispute related to Call Status shall be governed by the laws of India. Courts at Durg, Chhattisgarh, India shall have exclusive jurisdiction.
8. Contact & Grievance
For privacy, support, account deletion, refund, copyright, or grievance requests, contact:
ERROA TECHNOLOGY PRIVATE LIMITED
B-498, 2nd Floor, Street No. 25,
Smriti Nagar, Bhilai, Durg,
Chhattisgarh 490020, India
CIN: U59111CT2025PTC018846